Return and Exchange Policy for Maxiapparel
At Maxiapparel, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple return and exchange process within a specified period.
Return Policy
1. Eligibility for Returns
•Items can be returned within 30 days of the original purchase date.
•All returned products must be unused, unworn, unwashed, and in their original packaging with all tags intact.
2. Non-Returnable Items
•The following items cannot be returned or exchanged:
•Final sale items
•Gift cards
•Customized or personalized items
3. Return Process
•In-Store Returns: Bring your item and proof of purchase to any Maxiapparel location to process a return.
•Mail Returns: Send the item with your packing slip to: Maxiapparel
20815 Keswick St
Winnetka, CA 91306
USA
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
4. Refund Processing
•Refunds are issued to the original payment method within 3-5 business days after the returned item is received and inspected.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are accepted within 30 days of the purchase date for items that meet return eligibility.
2. Exchange Process
•In-Store Exchanges: Visit any Maxiapparel store with your item and proof of purchase for an exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (213) 385-4191 to initiate a mail exchange, and we will provide shipping instructions.
3. Availability of Replacement Items
•If the requested item for exchange is unavailable, we will offer a refund or store credit.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. Maxiapparel will cover return shipping and provide a replacement or full refund, including any original shipping charges.
Gift Returns
Items received as gifts may be returned for store credit or exchanged. Please provide the original order number or packing slip.
Data Tracking with Microsoft Ads
1. Return and Exchange Data Tracking
•We use Microsoft Ads to help track returns and exchanges, allowing us to improve our services.
2. Remarketing Based on Return History
•Data from Microsoft Ads may be used to display relevant promotions based on previous returns or exchanges.
3. Opt-Out of Microsoft Ads Tracking
•You may manage your ad preferences or opt-out of tracking by visiting https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
We recommend using a trackable shipping service for returns by mail, as Maxiapparel is not responsible for items lost or damaged during return shipping.
Contact Us
For questions or assistance with returns or exchanges, please reach out to us:
Maxiapparel
20815 Keswick St, Winnetka, CA 91306, USA
Phone: +1 (213) 385-4191
Email: [email protected]
This Return and Exchange Policy outlines the return and exchange process, including eligibility requirements and our use of Microsoft Ads for tracking and customer service enhancement.